Frequently Asked Questions

We charge approximately 1 EUR per hour per storage. There is a maximum daily cap of approximately 8 EUR, so you never pay more than that for a single day.

We offer three locker sizes: Small (S) – 44 × 34 × 60 cm; Medium (M) – 58 × 40 × 60 cm; Large (L) – 88 × 40 × 60 cm. An XL size (90 × 45 × 60 cm) is available at the Stephansdom location. All sizes fit everything from backpacks to large suitcases.

We accept card payments at both locations. Payment is made via the card terminal on-site at the self-service kiosk.

Both Vienna Luggage Storage locations are available 24 hours a day, 7 days a week, 365 days a year.

Absolutely! Security is our top priority. Our automated lockers use secure PIN codes that only you know, and the facilities are monitored for your peace of mind.

Yes! We offer discounts for groups storing more than 6 bags. Please contact us for more details on group rates.

Yes! We offer fixed-price airport transfers from Vienna Airport directly to your apartment or vice versa. Our drivers are professional and English-speaking. Call us to arrange your transfer.

No worries! You will simply be charged for the additional hours at the standard hourly rate. Any remaining balance will be requested at the terminal when you pick up your bags.

When you drop off your luggage, you create a personal PIN code. Take a photo of your PIN and locker number for safekeeping. When returning to pick up, enter your PIN and locker number at the terminal to open your locker.

If you lose or forget your PIN, please call us immediately at +36 70 317 0062. Our team will assist you in verifying your identity and retrieving your luggage safely.

Reservations are optional but recommended. Booking online through our system helps guarantee availability during busy periods.